TY  - GEN
AU  - Koehler,Jerry W.
AU  - Pankowski,Joseph
TI  - Continual improvement in government tools and methods
SN  - 1574440179
U1  - 352.357 
PY  - 1996///
CY  - [S.l.]
PB  - CRC Press
N1  - Paperback
N2  - Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used
UR  - http://www.amazon.com/exec/obidos/ASIN/1574440179/chopaconline-20
UR  - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=1574440179
ER  -