TY - GEN AU - Winter,Chris De TI - Selling by telephone: how to turn cold calling into hot profit T2 - Business enterprise SN - 0749426764 PY - 1998/// CY - [S.l.] PB - Kogan Page Ltd N1 - Hardcover N2 - This guide to a major area of marketing pinpoints the mistakes that alienate potential customers and highlights methods that bring successful results. Practical instruction is given on voice control, telesales scripts, personnel recruitment and training, and many other issues UR - http://www.amazon.com/exec/obidos/ASIN/0749426764/chopaconline-20 UR - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0749426764 ER -