Miller, Jack E. <br/><br/>
Supervision in the hospitality industry / 
Jack E. Miller. 
 - 2nd ed. 
 - [S.l.] :  John Wiley & Sons Inc,  1992. 
 - 400 p. ;  24 cm. 
 - Wiley service management series. .
 - Wiley service management series. .
<br/><br/> Hardcover. 
<br/><br/> This revision focuses on the special characteristics needed to effectively manage a restaurant, hotel, hospital, school or other institutional service staff. Divided into four parts, it provides an understanding of management techniques and skills through coverage of leadership, communication, recruitment and selection; orientation and training; performance evaluation; motivation and discipline; and decision-making. Includes new material on team building, conflict resolution, managing diversity, and quality and cost control. 
<br/><br/><label>ISBN: </label>0471549045 9780471549048 
<br/><br/><label>Dewey Class. No.: </label>647.940683