TY  - GEN
AU  - Miller,Jack E.
AU  - Porter,Mary
AU  - Drummond,Karen Eich
TI  - Supervision in the hospitality industry
T2  - Wiley service management series
SN  - 0471549045
U1  - 647.940683 
PY  - 1992///
CY  - [S.l.]
PB  - John Wiley & Sons Inc
N1  - Hardcover
N2  - This revision focuses on the special characteristics needed to effectively manage a restaurant, hotel, hospital, school or other institutional service staff. Divided into four parts, it provides an understanding of management techniques and skills through coverage of leadership, communication, recruitment and selection; orientation and training; performance evaluation; motivation and discipline; and decision-making. Includes new material on team building, conflict resolution, managing diversity, and quality and cost control
UR  - http://www.amazon.com/exec/obidos/ASIN/0471549045/chopaconline-20
UR  - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0471549045
ER  -