TY - GEN AU - Cloke,Kenneth AU - Goldsmith,Joan TI - Resolving conflicts at work: a complete guide for everyone on the job SN - 0787954810 U1 - 658 PY - 2001/// CY - [S.l.] PB - Jossey-Bass N1 - Paperback N2 - Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale UR - http://www.amazon.com/exec/obidos/ASIN/0787954810/chopaconline-20 UR - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0787954810 ER -