Heart A Murphy <br/><br/>
Effective Business Communication 

 - 7th 
 - Boston,  McGraw Hill  1997 
<br/><br/><label>ISBN: </label>0071145079 
<br/><br/><label>Standard No.: </label>9780071145077 
<br/><br/><label>Dewey Class. No.: </label>651.7 MUR 1997