Tourniaire, Francoise. <br/><br/>
The art of software support / 
Francoise Tourniaire. 
 - Facsimile ed. 
 - [S.l.] :  Prentice Hall,  1996. 
 - 352 p. ;  24 cm. 
<br/><br/> Facsimile.  Paperback. 
<br/><br/> Discusses the design and operation of support centers and help desks. Provides time-and-moneysavings tools you can use right now. DLC: Software support. 
<br/><br/><label>ISBN: </label>0135694507 9780135694503 
<br/><br/><label>Dewey Class. No.: </label>005.30688