TY  - GEN
AU  - Tourniaire,Francoise
AU  - Farrell,Richard
TI  - The art of software support
SN  - 0135694507
U1  - 005.30688 
PY  - 1996///
CY  - [S.l.]
PB  - Prentice Hall
N1  - Facsimile; Paperback
N2  - Discusses the design and operation of support centers and help desks. Provides time-and-moneysavings tools you can use right now. DLC: Software support
UR  - http://www.amazon.com/exec/obidos/ASIN/0135694507/chopaconline-20
UR  - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0135694507
ER  -