El-Shamy, Susan. <br/><br/>
Role-play made easy :  25 structured rehearsals for managing problem situations and dealing with difficult people / 
Susan El-Shamy. 
 - San Francisco :  Pfeiffer,  c2005. 
 - xvi, 285 p. ;  28 cm. 
 - Pfeiffer essential resources for training and HR professionals .
<br/><br/>Includes bibliographical references (p. 279) and index. 
<br/><br/><label>ISBN: </label>0787975664 
<br/><br/><label>LCCN: </label>2005011539 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employees--Training of--Problems, exercises, etc.<br/>Role playing--Problems, exercises, etc.<br/>Management--Problems, exercises, etc.<br/>Interpersonal relations--Problems, exercises, etc.<br/>Problem solving--Problems, exercises, etc.
<br/><br/><label>LC Class. No.: </label>HF5549.5.T7  / E424 2005 
<br/><br/><label>Dewey Class. No.: </label>658.3124