TY  - BOOK
AU  - El-Shamy,Susan
TI  - Role-play made easy: 25 structured rehearsals for managing problem situations and dealing with difficult people 
SN  - 0787975664
AV  - HF5549.5.T7 E424 2005
U1  - 658.3124 
PY  - 2005///
CY  - San Francisco
PB  - Pfeiffer
KW  - Employees
KW  - Training of
KW  - Problems, exercises, etc
KW  - Role playing
KW  - Management
KW  - Interpersonal relations
KW  - Problem solving
N1  - Includes bibliographical references (p. 279) and index
UR  - http://www.loc.gov/catdir/toc/ecip0511/2005011539.html
UR  - http://www.loc.gov/catdir/enhancements/fy0622/2005011539-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0622/2005011539-d.html
ER  -