Hanna, Mark. <br/><br/>
Operations management :  an integrated approach / 
Mark Hanna, W. Rocky Newman. 
 - [S.l.] :  Prentice Hall,  2001. 
 - 800 p. ;  26 cm. 
<br/><br/> This textbook emphasizes two major themes, first, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations - it usually takes coordinated operations to deliver the combination of service and value required to satisfy customers. 
<br/><br/><label>ISBN: </label>013258526X (hardcover) 9780132585262 (hardcover) 
<br/><br/><label>Dewey Class. No.: </label>658