Fitzsimmons, James A. <br/><br/>
Service management for competitive advantage / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - International Ed ed. 
 - [S.l.] :  McGraw-Hill Education (ISE Editions),  1994. 
 - 480 p. ;  23 cm. 
<br/><br/> Import. 
<br/><br/><label>ISBN: </label>0071133127 (paperback) 9780071133128 (paperback)