TY  - GEN
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management for competitive advantage
SN  - 0071133127 (paperback)
PY  - 1994///
CY  - [S.l.]
PB  - McGraw-Hill Education (ISE Editions)
N1  - Import
UR  - http://www.amazon.com/exec/obidos/ASIN/0071133127/chopaconline-20
ER  -