TY  - GEN
AU  - Brocka,M.
AU  - Brocka,Bruce
TI  - Quality management: implementing the best ideas of the masters 
SN  - 1556235402 (hardcover)
U1  - 658.4 
PY  - 1992///
CY  - [S.l.]
PB  - McGraw-Hill
N2  - This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen managerial techniques to enhance productivity. You'll discover all the information you need to avoid roadblocks when beginning a TQM program as well as information you can use to expand your current TQM efforts for maximum profitability
UR  - http://www.amazon.com/exec/obidos/ASIN/1556235402/chopaconline-20
ER  -