Quality on trial : bringing bottom-line accountability to the quality effort /
Roger J. Howe, Dee Gaeddert, Maynard A. Howe.
- 2nd ed.
- [S.l.] : McGraw-Hill, 1995.
- 163 p. ; 26 cm.
In the rush toward quality improvement, many companies have assumed that TQM program automatically pay off--and that related expenses are always recouped. This pioneering book challenges those fatal notions. It exposes the root cause of failure in many quality initiatives, and shows how to implement a quality review process directly linked to financial and operational performance. A must for businesses that, despite limited resources, are eager to join the quality bandwagon--and for all managers who must bridge the gap between long-range quality efforts and short-term fiscal results.