TY  - GEN
AU  - Howe,Roger J.
AU  - Gaeddert,Dee
AU  - Howe,Maynard A.
TI  - Quality on trial: bringing bottom-line accountability to the quality effort 
SN  - 0070305838 (hardcover)
U1  - 658.4 
PY  - 1995///
CY  - [S.l.]
PB  - McGraw-Hill
N2  - In the rush toward quality improvement, many companies have assumed that TQM program automatically pay off--and that related expenses are always recouped. This pioneering book challenges those fatal notions. It exposes the root cause of failure in many quality initiatives, and shows how to implement a quality review process directly linked to financial and operational performance. A must for businesses that, despite limited resources, are eager to join the quality bandwagon--and for all managers who must bridge the gap between long-range quality efforts and short-term fiscal results
UR  - http://www.amazon.com/exec/obidos/ASIN/0070305838/chopaconline-20
ER  -