TY  - GEN
AU  - Watson,Gregory H.
TI  - Benchmarking workbook: adapting the best practices for performance improvement 
SN  - 1563270331 (textbook binding)
U1  - 658.4 
PY  - 1992///
CY  - [S.l.]
PB  - Productivity Press
N2  - Managers today need benchmarking to anticipate trends and maintain competitive advantage. This practical workbook shows you how to do your own benchmarking study. Watson's discussion includes a case study that takes you through each step of the benchmarking process, raises thought-provoking questions, and provides examples of how to use forms for a benchmarking study
UR  - http://www.amazon.com/exec/obidos/ASIN/1563270331/chopaconline-20
ER  -