Parveen S. Goel <br/><br/>
Six Sigma for Transactions and Service 

 -  McGraw-Hill  2005 
 - 554 
<br/><br/><label>ISBN: </label>0071443304 
<br/><br/><label>Standard No.: </label>9780071443302 
<br/><br/><label>Dewey Class. No.: </label>658.4013