Total quality management /
B. Narayan.
- [S.l.] : Ashish, 1998.
- 284 p.
In Total Quality Management , the top management should continuously reinforce a total quality programme by what they do. Whether in management meeting, company magazine or newsletters, they should ensure their complete commitment to the approach. Whatever the approach, which needs to be tailored to each organization, the key to success is that people are central to a successful total quality programme – recognizing their contribution will motive long term