TY  - GEN
AU  - Wilkinson,Adrian
AU  - Redman,Tom
AU  - Snape,Ed
AU  - Marchington,Mick
TI  - Managing with total quality management: theory and practice 
T2  - Management, work and organisations
SN  - 0333620070 (paperback)
PY  - 1998///
CY  - [S.l.]
PB  - Palgrave Macmillan
N2  - The authors relate Total Quality Management (TQM) to the broader organization and environment in the context in which TQM is located, bringing in consideration of organizational culture and structure, of employee relations and the balance of power between management and employees. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of "who gains what" from TQM
UR  - http://www.amazon.com/exec/obidos/ASIN/0333620070/chopaconline-20
ER  -