Focused quality : managing for results /
Paul Murphy, Harvey K. Brelin.
- [S.l.] : Kogan Page, 1995.
- 250 p.
Exploring how total quality management (TQM) initiatives can be used to enhance the success of any organization, this study describes how to target areas for improvement. It uses case studies to explain the use of diagnostic methods and the manner in which progress can be charted.