TY  - GEN
AU  - Taylor,Lynda King
TI  - Quality: total customer service 
T2  -  " sunday times " business skills
SN  - 0712656677 (paperback)
PY  - 1993///
CY  - [S.l.]
PB  - Random House Business Books
N1  - Import
UR  - http://www.amazon.com/exec/obidos/ASIN/0712656677/chopaconline-20
ER  -