Team troubleshooter : how to find and fix team problems /
Robert W. Barner.
- 1st ed.
- [S.l.] : Intercultural Press, 2001.
- 320 p. ; 24 cm.
Internal conflict, lack of direction, unclear expectations, inadequate support--every manager knows what it's like to be part of a troubled team. Meetings are dreaded, schedules fall by the wayside, members look for excuses to jump ship. When a team is in trouble, its leaders need to act quickly to implement solutions that work. Team Troubleshooter offers a practical, nuts-and-bolts approach to help today's teams meet performance challenges head-on, resolve problems quickly, and get back on track. With more than 40 assessment tools, techniques and strategies, exercises, charts, graphs, and more, this hands-on guide identifies the 12 most common problems that hinder success and presents a five-step plan for guiding a team through the improvement process: diagnosing the problem, exploring options, planning action, getting commitment to change, and implementing the solution. Team Troubleshooter equips team leaders, facilitators, and members with suggestions, guidelines, and tools that can be readily applied to the problem at hand and pinpoints problem areas often overlooked by team leaders. The author's Team Health Check assessment shows how team problems relate to key performance areas covered in the book's 12 problem-solving chapters. These chapters in turn provide the strategic interventions needed to fix problems fast.