TY  - GEN
AU  - Wille,Edgar
TI  - Quality: achieving excellence 
SN  - 0712656723 (paperback)
PY  - 1993///
CY  - [S.l.]
PB  - Century
N1  - Import
UR  - http://www.amazon.com/exec/obidos/ASIN/0712656723/chopaconline-20
ER  -