TY  - GEN
AU  - Brinkman,DrRick
AU  - Kirschner,DrRick
TI  - Love thy customer: creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customer 
SN  - 0071448020 (hardcover)
U1  - 658.812 
PY  - 2005///
CY  - [S.l.]
PB  - McGraw-Hill
N2  - The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including: Skills and strategies to win customers over Tactics to prevent customer dissatisfaction Maneuvers to resolve a full range of problems Ways to maintain customer focus Methods for business owners to cultivate a strong service ethic Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies that build a strong and loyal consumer base
UR  - http://www.amazon.com/exec/obidos/ASIN/0071448020/chopaconline-20
ER  -