Besterfield,Dale H. <br/><br/>
Total Quality Management. 
Dale H.Besterfield. 
 - 3rd. 
 - New Delhi.  Pearson.  2003. 
 - 652p. 
<br/><br/> Paper cover. 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>ISSN: </label>9788177584127 
<br/><br/><label>Dewey Class. No.: </label>658.5