TY  - BOOK
AU  - Hoffman,K.Douglas
AU  - Hoffman,K.Douglas
TI  - Services Marketing: Concepts,Strategies and Cases
SN  - 9780170135207
SN  - 978017013
AV  - 658.8 
U1  - 658.8 
PY  - 2010///
CY  - Australia
PB  - CENGAGE Learning.
KW  - Hoffman,K.Douglas
N1  - Paper Cover
ER  -