TY  - BOOK
AU  - Evenson,Renee
AU  - Evenson, Renee.
TI  - Powerful phrases for dealing with difficult people: over 325 ready-to-use words and phrases for working with challenging personalities 
SN  - 9780814432983 (pbk.)
AV  - HF5549.5.E42 E936 2014
U1  - 650.13014 23
PY  - 2013///
CY  - New York.
PB  - AMACOM.
KW  - Evenson, Renee.
KW  - Problem employees
KW  - Personnel management
KW  - English language
KW  - Terms and phrases
N1  - Paper Cover; Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause
ER  -