TY  - BOOK
AU  - Dale H. Besterfield
AU  - Carol Besterfield- Michna
TI  - Total Quality Management 
SN  - 9789332534452:
AV  - HD62.15 .T679 1990
U1  - 658.562 BES 2015 20
PY  - 1990///]
CY  - Carrollton, Tex.
PB  - Chantico Pub. Co.
KW  - Dale H. Besterfield
KW  - Total quality management
N1  - Includes bibliographical references (p. 47-50)
ER  -