TY  - BOOK
AU  - Swindling,Linda Byars
TI  - Stop complainers and energy drainers: how to negotiate work drama to get more done 
SN  - 9781118492963 (pbk.)
AV  - HF5549.5.E42 S95 2013
U1  - 658.3045 23
PY  - 2013///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Problem employees
KW  - Corporate culture
KW  - Business communication
KW  - Personnel management
KW  - BUSINESS & ECONOMICS / Business Communication / General
KW  - bisacsh
N1  - 0; Includes bibliographical references (p. 201-203)
N2  - "Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately.  Shows how to identify complainers and time drainers  Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies  Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations  Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"--
UR  - http://catalogimages.wiley.com/images/db/jimages/9781118492963.jpg
ER  -