Harrin, Elizabeth. <br/><br/>
Customer-centric project management / 
Elizabeth Harrin and Phil Peplow. 
 - Farnham ;  Burlington, VT :  Gower,  c2012. 
 - xiv, 115 p. :  ill. ;  24 cm. 
 - Advances in project management .
<br/><br/>0 
<br/><br/>Includes bibliographical references (p. [103]-105) and index. 
<br/><br/>Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management. 
<br/><br/><label>ISBN: </label>9781409443124 (pbk. : alk. paper) 9781409443131 (ebook) 
<br/><br/><label>LCCN: </label>2012018935 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Project management.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HD69.P75  / H359 2012 
<br/><br/><label>Dewey Class. No.: </label>658.404  / HAR-C 2012