Evans , James R. & Lindsay , William M. <br/><br/>
Managing for Quality and Performance Excellence 

 - 9th ed. 
 - New Delhi , ;  Cengage ,  2018. 
 - 697 p. ;  25 cm. 
<br/><br/><label>ISBN: </label>9788131500668 
<br/><br/><label>Dewey Class. No.: </label>658.401  / EVA