TY  - BOOK
AU  - Lewry, Sue Abbott, Peter
TI  - Iso 9001:2000, procedures,social skills,yield and management
SN  - 0-7506-4230-0
U1  - 658.562 TRI 
PY  - 2001///
CY  - OXFORD
PB  - BUTTERWORTH
KW  - FRONT OFFICE MANAGEMENT
ER  -