TY  - BOOK
AU  - Summers, Donna C .S
TI  - Quality management creating and sustaining organizational effectiveness
SN  - 81-297-1127-3
U1  - 658.4013 SUM 
PY  - 2005///
CY  - NEW DELHI
PB  - PEARSON EDUCATION ASIA
KW  - QUALITY MANAGEMENT
ER  -