TY  - BOOK
AU  - Graham, Ben B
TI  - Detail process charting, speaking the language of process
SN  - 0-471-65394-2
U1  - 658.402 GRA 
PY  - 2004///
CY  - NEW YORK
PB  - JOHN WILEY
KW  - INDUSTRIAL ORGANIZATION - CHARTS, DIAGRAMS ETC, ORGANIZATION CHARTS, REENGINEERING MANAGEMENT, BENCHMARKING MANAGEMENT, ORGANIZATIONAL EFFECTIVENESS
ER  -