TY  - BOOK
AU  - Antony, Jiju:Preece, David
TI  - Understanding, managing and implementing quality;frameworks, techniques and cases
SN  - 0-415-22272-9
U1  - 658.562 UND 
PY  - 2002///
CY  - NEW YORK
PB  - ROUTLEDGE
KW  - QUALITY IMPLEMENTING, QUALITY MANAGING, MANAGING AND IMPLEMENTING QUALITY
ER  -