TY  - BOOK
AU  - Harrington, H.James
TI  - Business process improvement , th breakthrough strategy for total quality, productivity, and competitiveness
SN  - 9780070267688
U1  - 658.562 HAR 
PY  - 1991///
CY  - BOSTON
PB  - MCGRAW HILL
KW  - QUALITY CONTROL.PRODUCTION MANAGEMENT-QUALITY CONTROL.BUSINESS PROCESS IMPROVEMENT.TOTAL QUALITY, PRODUCTIVITY, AND COMPETITIVENESS
ER  -