Fitzsimmons, James A ; Fitzsimmons,  Mona J <br/><br/>
Service management for competitive advantage 

 - NEW YORK  MCGRAW HILL  1994 
 - XVII,462P 
<br/><br/><label>ISBN: </label>0-07-021217-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES MANAGEMENT.MANAGEMENT FOR COMPETITIVE ADVANTAGE
<br/><br/><label>Dewey Class. No.: </label>658 FIT