TY  - BOOK
AU  - Gitlow, Howard S , Oppenheim, Alan J , Oppenbeim, Rosa
TI  - Quality management
SN  - 0073668631
U1  - 658.4013 QU 
PY  - 2005///
CY  - NEW YORK
PB  - NEW YORK
KW  - QUALITY MANAGEMENT
ER  -