TY  - BOOK
AU  - Click, Rick L, Duening, Thomas N
TI  - Business process outsourcing, the competitive advantage
SN  - 0-471-65577-5
U1  - 658.4058 CLI 
PY  - 2004///
CY  - NEW YORK
PB  - JOHN WILEY
KW  - CONTRACTING OUT.BUSINESS PROCESS OUTSOURCING
ER  -