TY  - BOOK
AU  - Beckford, John
TI  - Quality;a critical introduction
SN  - 0-415-18164-X
U1  - 658.562 BEC 
PY  - 1998///
CY  - LONDON
PB  - ROUTLEDGE
KW  - TOTAL QUALITY MANAGEMENT- CASE STUDIES, SERVICE INDUSTRIES MANAGEMENT CASE STUDIES, MANUFACTURING INDUSTRIES MANAGEMENT CASE STUDIES
ER  -