Fitzsimmons, James A., Fitzsimmons, Mona J <br/><br/>
Service management, operations, strategy and information technology 

 - 6TH 
 - SINGAPORE  MCGRAW HILL  2008 
 - XVII,537P 
<br/><br/><label>ISBN: </label>9780071263467 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE MANAGEMENT STRATEGY.SERVICE MANAGEMENT OPERATIONS
<br/><br/><label>Dewey Class. No.: </label>658 FIT