TY  - BOOK
AU  - Fitzsimmons, James A., Fitzsimmons, Mona J
TI  - Service management, operations, strategy and information technology
SN  - 9780071263467
U1  - 658 FIT 
PY  - 2008///
CY  - SINGAPORE
PB  - MCGRAW HILL
KW  - SERVICE MANAGEMENT STRATEGY.SERVICE MANAGEMENT OPERATIONS
ER  -