TY  - BOOK
AU  - Harrington, H. James
TI  - Business process improvement, the breakthrough strategy for total quality, productivity, and competitiveness
SN  - 0070267685
U1  - 658.562 HAR 
PY  - 2005///
CY  - NEW DELHI
PB  - TATA MCGRAW HILL
KW  - QUALITY CONTROL.PRODUCTION MANAGEMENT-QUALITY CONTROL.BUSINESS PROCESS IMPROVEMENT.TOTAL QUALITY, PRODUCTIVITY, AND COMPETITIVENESS
ER  -