Swanson, Roger C <br/><br/>
The quality improvement handbook , team guide to tools and techniques 

 - LONDON  KOGAN PAGE  1995 
 - 267P 
<br/><br/><label>ISBN: </label>0-7494-1704-8 
<br/><br/><label>Dewey Class. No.: </label>658.562 SWA'Q