TY - BOOK AU - OAKLAND, J.S.PROF TI - TOTAL QUALITY MANAGEMENT. 3, PROCEDDING OF THE 3RD INTERNATIONAL CONFERENCE 5-6,JUNE1990,LONDON;UK SN - 0-387-52832-6 U1 - 658.562 TOT'O PY - 1990/// CY - NEWYORK PB - SPRINGER VERLAY ER -