Rao, Ashok, Carr, L. P, Kapp, R. J <br/><br/>
Total quality management, a cross functional perspective 

 - NEWYORK  JOHN WILEY  1996 
 - 630P 
<br/><br/><label>ISBN: </label>0-471-10804-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.562 RAO'T