TY  - BOOK
AU  - Rao, Ashok, Carr, L. P, Kapp, R. J
TI  - Total quality management, a cross functional perspective
SN  - 0-471-10804-7
U1  - 658.562 RAO'T 
PY  - 1996///
CY  - NEWYORK
PB  - JOHN WILEY
KW  - TOTAL QUALITY MANAGEMENT
ER  -