TY - BOOK AU - Klein, Mark M , Manganelli, Raymond L TI - The reengineering handbook , a step by step guide to business transformation SN - 0-8144-7923-5 U1 - 658.4063 MAN'R PY - 1994/// CY - NEWYORK PB - AMACOM:AMERICAN MANAGEMENT ASSOCIATION KW - ORGANIZATIONAL CHANGE-MANAGEMENT CORPORATE ORGANIZATION ER -