TY  - BOOK
AU  -  Cleland, Jane K
TI  - Business writing for results [electronic resource] : how to create a sense of urgency and increase response to all of your business communications
SN  -  0071426221
U1  - 280 SCB  
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Commercial correspondence -- Handbooks, manuals, etc | Business writing -- Handbooks, manuals, etc | English language -- Business English -- Handbooks, manuals, etc
ER  -